General Terms and Conditions

Ordering From Creative Stitching:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide your name, address and phone number so that we can process your order. Orders can only be sent to the billing address of the cardholder placing an order.

Customer Special Orders

If you would like to order something that is not in the catalogue, please email first to discuss your requirements.  You will then find your order in the Customer Special Orders section.  Please continue to "checkout" where you will be asked to provide your name, address and phone number so that we can process your order.  Please allow up to 5 days for us to make your order and we will keep you informed of progress.

Delivery schedule:

We try to process all orders, where possible, within 48 hours. Please allow up to 5 days for Special Orders.  Whilst most items will be despatched within two working day, please allow 3-5 days for delivery within the UK and 5-7 days for Europe.   

Payment:

We accept payment by PayPal, Nochex, Google Checkout, safe online payments that allow you to pay with your credit or debit card.  We accept Cash, Cheques (sent my registered mail). 

Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Creative Stitching, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage and packing will be £3.00. For orders over £75 the postage will be free.  Items mailed within the UK will normally be sent first class and insured for £30.00.  If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Creative Stitching reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Europe & non-mainland UK:

For Europe and non-mainland UK deliveries, postage and packing will be £6.00.  Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Creative Stitching reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Please note we DO NOT accept returns on Special Orders or Personalised Items unless the item arrives damaged due to our negligence.